cancel
Showing results for 
Search instead for 
Did you mean: 
Eiron
New member
2 1 0 0
Message 1 of 4
71
Flag Post
HP Recommended

HP solution center

s5220nl
Microsoft Windows 7 (64-bit)

hello all,

the HP solution center for 5610 all in series used to work. suddenly texts and options to print/scan aren't visible anymore. see photo( dont worry about the black square, it was my phone shadow). could you please assist? thanks in advance20200121_113327.jpg

3 REPLIES 3
HP Support Agent
HP Support Agent
6,514 6,507 427 526
Message 2 of 4
42
Flag Post
HP Recommended

HP solution center

Hi @Eiron

Welcome to the HP Support Community. I'd be happy to assist you.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Reinstalling the full-featured driver on the PC may resolve this issue. Let us try these steps:

 

Clean reinstallation of Pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Eiron
New member
2 1 0 0
Message 3 of 4
25
Flag Post
HP Recommended

HP solution center

Thank you so much, Kumar. I will try this and let you know.

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,514 6,507 427 526
Message 4 of 4
16
Flag Post
HP Recommended

HP solution center

@Eiron, you are welcome.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation