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tenderizer
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HP2540 has stopped printing magenta color

HP Deskjet 2540
Microsoft Windows 7 (64-bit)

My Deskjet 2540 suddenly stopped printing the color magenta. I have tried the following steps, in the following order. None of them helped:

1. Did a clean of the cartridges

2. Did a deep clean of the cartridges

3. Changed out the color cartridge for a completely new one.

4. Unplugged the printer while the power was on, waited 15 seconds, plugged the power back in.

What do you suggest I do now, given the failure of all of the above? All other functions of the printer appear to be working correctly, and the printer passes the diagnostics.

Thanks, Merrill

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HP Support Agent
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Message 2 of 4
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HP2540 has stopped printing magenta color

@tenderizer,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is not printing magenta.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-deskjet-2540-all-in-one-printer-series/5295960/document/c038...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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tenderizer
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Message 3 of 4
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HP2540 has stopped printing magenta color

Thank you for your reply. I have performed all the steps suggested on the page you referred me to except Step 11: Clean the area around the ink nozzles. I did not perform this step because I replaced the color cartridge with a brand new cartridge, and the same exact problem occurs - magenta does not print, all other colors seen to be printing correctly.

Any additional suggestions?

Thanks,

Merrill

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HP Support Agent
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HP2540 has stopped printing magenta color

@tenderizer

 

Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

Asmita
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation