01-15-2020 03:36 PM
My Deskjet 2540 suddenly stopped printing the color magenta. I have tried the following steps, in the following order. None of them helped:
1. Did a clean of the cartridges
2. Did a deep clean of the cartridges
3. Changed out the color cartridge for a completely new one.
4. Unplugged the printer while the power was on, waited 15 seconds, plugged the power back in.
What do you suggest I do now, given the failure of all of the above? All other functions of the printer appear to be working correctly, and the printer passes the diagnostics.
01-17-2020 05:47 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not printing magenta.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
01-17-2020 06:53 PM
Thank you for your reply. I have performed all the steps suggested on the page you referred me to except Step 11: Clean the area around the ink nozzles. I did not perform this step because I replaced the color cartridge with a brand new cartridge, and the same exact problem occurs - magenta does not print, all other colors seen to be printing correctly.
Any additional suggestions?
01-18-2020 03:50 AM