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HP301 colour ink cartridge replacement rejected

HP Recommended
HP Envy 4502
macOS 10.15 Catalina

Colour printer cartridge rejected - I've just installed an identical colour printer cartridge to the one I'm replacing but I get message "The following ink cartridge must be rejected". Try re-install, restart of printer but no change. Anybody help?

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HP Recommended

Hi,

 

Thank you for contacting HP.

If you are using the HP Envy 4502 printer in United States, meaning the printer is originally from United States, then it will support the HP 61 Cartridges and not HP 301.

 

Please ensure you use the correct cartridge.

 

If the issue still remains then please try the steps in the link below:- 

https://support.hp.com/in-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368521/...

 

If you need further help, please reply to the post.

 

Although I am an HP employee, I am speaking for myself and not for HP.

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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

 

I´m an HP employee
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