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‎07-07-2016 06:09 AM

HP Recommended
Product: HP 309a
Operating System: Microsoft Windows 10 (64-bit)

The printer reported a paper jam that didn't exist.  When I removed the upper portion of the paper tray (the part that you would use to load photo paper, it appears that the insides of that part separated from the tray itself.  To explain better, what I think used to be in the photo holder is now a separate flat piece with what looks like a flat tooth gear strip on the right, and the paper size adjustment for the photo paper on the left.  This is now separated from the housing that use to contain it.

 

How do I get this back together?  The unit won't work until this tray is installed correctly.

 

Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2016 03:21 PM

HP Recommended

I solved the problem and your document reference helped.  Thanks.  My issue was that the inside of the photo paper tray had come out of the housing.  I managed to horse it back in and ultimately got things working again.  Thanks for the help.

View solution in original post

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3 REPLIES 3

‎07-07-2016 02:58 PM

HP Recommended

Hi @Organgrinder15,

 

Welcome to the HP Community.

 

I understand you are having some issues with the photo tray of your HP Photosmart 309a. I will be happy to help.

 

Here is a link to a document that offers instructions on how to check the position of the photo tray assembly. When you open the link scroll down to the section titled "Solution two: Check the position of the photo tray assembly", try out the steps and get back to me with the results.

 

Photosmart Premium All-in-One Printer Series (C309) - The Product Will Not Pick Up Paper from the Ph...

 

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.


I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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‎07-07-2016 03:21 PM

HP Recommended

I solved the problem and your document reference helped.  Thanks.  My issue was that the inside of the photo paper tray had come out of the housing.  I managed to horse it back in and ultimately got things working again.  Thanks for the help.

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‎08-30-2017 10:59 AM

HP Recommended
How did you get it back in? I can't get the grooved side in again
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