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Debsied Honor Student
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HP3830 Sticks on Welcome HP Screen

HP3830
Microsoft Windows 10 (32-bit)

My printer is stuck on the opening screen that displays the HP logo with the loading line underneath.  On off button is inoperable.  Disconnecting power doesn't help.  Thank you in advance for any tips.

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Associate Professor
Associate Professor
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HP3830 Sticks on Welcome HP Screen

Most likley a failed mainboard. You may find a used board on Ebay, but really, this is a very old printer and likey repalcement is more prudent than trying to repair it.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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Debsied Honor Student
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HP3830 Sticks on Welcome HP Screen

I see.  Thank you.

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