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justmeinde
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HP3830 has ink but wont print

My HP3830 has ink (according to the level indicators) and makes the sound of "printing" but the pages are blank. No smudges, lines or smears. I have cleaned the ink cartridges numerous times and still nothing. Any help is greatly appreciated. Thanks!

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HP3830 has ink but wont print

Hi @justmeinde

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Try making a standalone copy in color and black to identify the defective ink cartridge. 

 

Check the estimated ink levels, Replace any low or empty ink cartridges.

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Clean Cartridges.

  3. f the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

    NOTE: 

    If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, perform step 14 mentioned in this document.

 

Print a Print Quality Diagnostic page

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Print Quality Report.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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