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AB6819
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Message 1 of 2
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HP5000 Series Printer - HPEnvy 5030 - is not printing standard fonts

Sony VAIO
Microsoft Windows 10 (32-bit)

Both from my Windows computer and my Mac, the printer is not printing standard fonts like helvetica and arial and calibris.

 

Bizarrely, completely by chance, it printed canada-type-gibson.

 

Please help.

 

Does not work in pdf either.

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HP Support Agent
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HP5000 Series Printer - HPEnvy 5030 - is not printing standard fonts

@AB6819, Welcome to the HP Support Community!

 

What happens when you try printing web pages, emails or MS word?

Which language is the computer set to?

 

Printing fonts depend on the application you use to print. Let us try these steps:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for updates on the computer.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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