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‎04-02-2020 03:28 PM

HP Recommended
Product: HP5510
Operating System: Microsoft Windows 10 (64-bit)

Hi - I have the exact same issue as https://h30434.www3.hp.com/t5/Inkjet-Printing/HP5510-Printer-screen-frozen-pls-help/m-p/6870828#M756... and have tried all the steps suggested, but nothing is working at all. I replaced the ink with genuine HP ink a while ago and it worked fine with the limited use the printer has, then one day this appeared.

 

Please help - I desperately need to be able to use the printer ASAP.

 

Thanks,

 

dj808

1 person had the same question
1 REPLY 1

‎04-08-2020 10:52 PM

HP Recommended

@dj808, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

If the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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