01-24-2020 03:28 AM
My printer has started to overprint a whole A4 page in transparent yellow. Whether in black and white or colour. Pictures and images are completely covered with this transparent yellow.
I have downloaded drivers, uninstalled and reinstalled and used the HP Print and scan doctor that has not detected anything.
Any ideas anyone?
01-28-2020 07:14 AM
Welcome to the HP Support Community.
Does this happen while copying too?
Let me know how this report looks:
Make sure the printer input tray is loaded with plain white paper.
On the printer control panel, swipe the display to the left, and then touch Setup.
The Setup menu displays.
Touch Tools, and then touch Print Quality Report.
Please perform the steps from here: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/7770153/do...
Let me know if this helps.
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Have a great day!
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