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Jdan13
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HP5661 copies only black streaks

HP 5661
Microsoft Windows 10 (64-bit)

I've attempted to unplug, remove ink and reset but copy function just prints large black streaks. I have also cleaned the screen. Is there anything else I can try? Printing function is working and scanner slide/light appear to be moving.

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HP5661 copies only black streaks

@Jdan13

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/model/8605132/..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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