01-10-2020 03:09 PM
I've attempted to unplug, remove ink and reset but copy function just prints large black streaks. I have also cleaned the screen. Is there anything else I can try? Printing function is working and scanner slide/light appear to be moving.
01-13-2020 02:57 PM
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If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/model/8605132/..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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