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‎01-11-2017 05:12 PM

HP Recommended
Product: HP6500A Plus
Operating System: Mac OS X 10.10 Yosemite

I've deleted the software and the printer and reinstalled it. It connects then when I go to print, it can't find it again.  I'm connecting via Netgear wireless modem 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2017 09:45 AM

HP Recommended

Hello @skmcmains

 

Thanks for the update & glad to know that the printer is working 🙂

 

No, the print scan doctor is not available for the MAC PC at the moment.

 

Also, to make sure the connection more stable, I would suggest assigning a static IP address. You can check the step 11 in the document my colleague shared. 

 

Visit us again if you have any concerns! Thank you!

Good luck 🙂


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DVortex
I am not an HP Employee

View solution in original post

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3 REPLIES 3

‎01-12-2017 04:37 PM

HP Recommended

Hello@skcmains,


Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

 

I have read your post and understand that you need assistance in fixing the wireless network connectivity issue on the printer. Is that, right? I will be glad to help you.

 

I was able to find an article which I would like to share with you for a possible solution.

 

http://hp.care/2iiiuOg

 

This should solve the issue.  Let me know for more solution.

 

Resolv_S

 

Glad to help you. I work for HP

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎01-13-2017 08:22 AM

HP Recommended

Thank you for you response. It appears rebooting the router, printer and computer in that order helped. I did want to comment about the HP Print and Scan Doctor. It states it is for WIndows only and I have a MAC. Is there a HP Print and Scan Doctor for MACs?

Was this reply helpful? Yes No

‎01-14-2017 09:45 AM

HP Recommended

Hello @skmcmains

 

Thanks for the update & glad to know that the printer is working 🙂

 

No, the print scan doctor is not available for the MAC PC at the moment.

 

Also, to make sure the connection more stable, I would suggest assigning a static IP address. You can check the step 11 in the document my colleague shared. 

 

Visit us again if you have any concerns! Thank you!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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