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skmcmains Honor Student
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HP6500A Plus Looses connectivity

HP6500A Plus
Mac OS X 10.10 Yosemite

I've deleted the software and the printer and reinstalled it. It connects then when I go to print, it can't find it again.  I'm connecting via Netgear wireless modem 

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HP6500A Plus Looses connectivity

Hello@skcmains,


Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

 

I have read your post and understand that you need assistance in fixing the wireless network connectivity issue on the printer. Is that, right? I will be glad to help you.

 

I was able to find an article which I would like to share with you for a possible solution.

 

http://hp.care/2iiiuOg

 

This should solve the issue.  Let me know for more solution.

 

Resolv_S

 

Glad to help you. I work for HP

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Resolv_S
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skmcmains Honor Student
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HP6500A Plus Looses connectivity

Thank you for you response. It appears rebooting the router, printer and computer in that order helped. I did want to comment about the HP Print and Scan Doctor. It states it is for WIndows only and I have a MAC. Is there a HP Print and Scan Doctor for MACs?

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HP6500A Plus Looses connectivity

Hello @skmcmains

 

Thanks for the update & glad to know that the printer is working 🙂

 

No, the print scan doctor is not available for the MAC PC at the moment.

 

Also, to make sure the connection more stable, I would suggest assigning a static IP address. You can check the step 11 in the document my colleague shared. 

 

Visit us again if you have any concerns! Thank you!

Good luck 🙂


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