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‎12-31-2019 09:53 AM

HP Recommended
Product: HP Premium

Magenta lost

Tags (1)
3 REPLIES 3

‎01-02-2020 10:37 AM

HP Recommended

Hi @MikeG8

Welcome to the HP Support Community. To assist you better, kindly describe the issue you are facing with the printer.

Do you mean you are not able to print in magenta?

 

Keep me posted for further assistance.

 

 

KUMAR0307
I am an HP Employee

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‎01-03-2020 05:30 AM

HP Recommended

Magenta appears as complete blank on test print after changing ink capsule. I  have cleaned  jets and reset alignment and changed capsule again, no improvement. Cyan also shows streaky on test print.  

 

 

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‎01-03-2020 08:46 AM

HP Recommended

@MikeG8, I'm afraid this is a hardware issue with the printer as you have tried 2 ink cartridges and cleaning them did not help.

 

If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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