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‎05-10-2020 08:30 AM

HP Recommended
Product: HP6700
Operating System: Microsoft Windows 10 (64-bit)

Message on printer says to contact support.  Any suggestions on what I can do to reset.  I have powered down, I have unplugged, I have the latest drivers.

4 REPLIES 4

‎05-15-2020 10:58 AM

HP Recommended

@dpushard

 

Welcome to the HP Support Community.

 

What is the exact error message on the Printer so that we can help you better?

 

Thanks!

 

 


I am an HP Employee

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‎05-20-2020 07:11 AM

HP Recommended

I have turned it off/on several times. I have unplugged several times.  I have checked the printer cartridges and all are HP and in correctly. Still nothing.

The message on the printers says:

 

There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.

 

Any ideas.  I would prefer not to stay on hold for hours.

 

Thanks much,

 

Doug

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‎05-24-2020 10:17 AM

HP Recommended

The message on the printers says:

 

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

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‎05-26-2020 05:22 AM

HP Recommended

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/4322...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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