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HP6978 Cyan blue color not working. Tried cleaning with printer function and this did not help.

HP6978
Microsoft Windows 10 (64-bit)

My Cyan blue color is not working on my HP6978 printer.  I tried cleaning it with the print function twice and also replaced all of the ink cartridges.  It is still not working.  Anyone have any further thoughts on things I can try to fix this?

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HP6978 Cyan blue color not working. Tried cleaning with printer function and this did not help.

Hi @BC200

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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