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smithres
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HP6978 quit printing

HP6978

HP6978 suddenly quit printing.  Sound normal but blank paper.  Ink cartridges do not show empty

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HP6978 quit printing

Hi @smithres

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Clean the printhead

  1. From the printer control panel, open the Setup menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

      note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 9 from this document.

 

Print a Print Quality Diagnostic Page

  1. From the printer control panel, open the Setup menu.

  2. Open the Reports or Tools menu.

  3. Touch Print Quality Report.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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