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Locked

‎02-05-2020 10:59 AM

HP Recommended
Product: HP7740 all in one
Operating System: Microsoft Windows 10 (64-bit)

Purchased a new printer and out of the box plugged in it seems to have functions already locked on the dashboard. It will not let me change network settings, or add any apps to scan directly to email. I followed the directions to factory reset the printer by unplugging it and holding power button, etc. and this did not work.  I also read that the full instructions are not posted on the website and that someone could help me do a real factory reset and these functions should not be locked. I did not create a password nor lock any functions upon the setup of the printer. It is connected to the network direct and not through wifi. Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2020 12:34 PM

HP Recommended

Hi,

I have sent you a private message.

 

Click the top envelope icon to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-05-2020 12:34 PM

HP Recommended

Hi,

I have sent you a private message.

 

Click the top envelope icon to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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