12-08-2019 01:18 PM
I have tried everything to get this printer to print on 4x6 paper. I have set the paper tray to photo and the paper size to 4x6 and the print size to 4x6 and after working for about 10 seconds, it keeps coming back stating "Load photo paper 5x7 In. paper in the tray" what is going on? I even tried the above setting and changing the print size to 3X5 but receive the same results
12-08-2019 03:56 PM
If you have not done so, consider the following suggestions.
HP Documents / Help
Category How to > Select Topic: Print > Select Subtopic: Instructions & Settings
- I have no access to an Envy 7855 printer.
- The option(s) to print using the photo tray may be completely outside of what I have included in this message.
- In other words, what follows is a "best guess" and might work...
Set the Paper in the Tray and tell the printer about that paper
Open the User Guide to Chapter 2, Page 18
Open the tray assembly
Load the paper in the little tray in the manner shown.
Close the tray.
Important: Check the Printer Control Panel > select to "modify" and check / change the paper size settings
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
IF applicable for your printer:
Look for a message on the Printer Control Panel,
Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Set the Preferences - Windows
- The following assumes the Full Feature Software has been installed.
- Check / enable the printer as the “Default Printer”
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit
If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.
Windows key + S (search for) Printers and Scanners
Left-Click on (your) Printer > Manage >
Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings
Optional (if / as available): Save As > enter a name for your custom shortcut
Click OK to save the preferences
Submit the job to the printer
The software you are using to submit the job to the printer is important, too.
For example, if you are using HP Smart for Windows, the settings you need are available in "Simple photo print - Print" and at the bottom of that menu in "More Settings" (where you can find the Source (tray), for example).
HP Smart - Help for Windows (includes a link to the store and an FAQ section)
Learn how to use HP Smart on your Windows 10 computer
This sample includes a Borderless printing option - not all printers support the same features.
Ignore anything that is not relevant to your printer / situation.
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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