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HP7855 Printer keeps stating to "Load photo paper 5x7 In. paper in the tray. trying to print 4x6

Microsoft Windows 10 (64-bit)

I have tried everything to get this printer to print on 4x6 paper.  I have set the paper tray to photo and the paper size to 4x6 and the print size to 4x6 and after working for about 10 seconds, it keeps coming back stating "Load photo paper 5x7 In. paper in the tray"  what is going on?  I even tried the above setting and changing the print size to 3X5 but receive the same results

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HP Recommended

HP7855 Printer keeps stating to "Load photo paper 5x7 In. paper in the tray. trying to print 4x6



If you have not done so, consider the following suggestions.


HP Documents / Help


Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

How to Print Photos (Windows)



  • I have no access to an Envy 7855 printer.
  • The option(s) to print using the photo tray may be completely outside of what I have included in this message.
  • In other words, what follows is a "best guess" and might work...



Set the Paper in the Tray and tell the printer about that paper


Open the User Guide to Chapter 2, Page 18

Open the tray assembly

Load the paper in the little tray in the manner shown.

Close the tray.

Important:  Check the Printer Control Panel > select to "modify"  and check / change the paper size settings


Check / Adjust / Retain the Paper at the Printer Panel


Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom


Set the Preferences - Windows


  1. The following assumes the Full Feature Software has been installed.
  2. Check / enable the printer as the “Default Printer”
  3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit


If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.



Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences



Submit the job to the printer


The software you are using to submit the job to the printer is important, too.


For example, if you are using HP Smart for Windows, the settings you need are available in  "Simple photo print - Print" and at the bottom of that menu in "More Settings" (where you can find the Source (tray), for example).


HP Smart - Help for Windows (includes a link to the store and an FAQ section)

Learn how to use HP Smart on your Windows 10 computer

 HP Printers - Using the HP Smart App (Windows 10)


General Example

This sample includes a Borderless printing option - not all printers support the same features.

Ignore anything that is not relevant to your printer / situation.




More Settings




Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer


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