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‎08-08-2020 03:21 PM

HP Recommended

Have a HP 8600 Officejet Pro.  Printing works fine.  Scanning works fine.  Copying in Color works fine.  When copying with Black only I get many vertical stripes.  Why copying in Black is different than copying in Color and how do I fix the Black only problem?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2020 11:56 AM

HP Recommended

@DrKenAventura

 

Welcome to the HP Support Community.

 

Does this happen from the scanner glass or the ADF or both?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-11-2020 11:56 AM

HP Recommended

@DrKenAventura

 

Welcome to the HP Support Community.

 

Does this happen from the scanner glass or the ADF or both?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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