HP8600 Pro doesn't provide color print when sent from desktop PC

[K2SZ]

I changed cartridges using refilled color cartridges. I had a leak in one of the cartridges and had to clean the 'mess'.

Now the 8600  only prints in grey scale when I send a document from the desktop  (Win7) computer.   Pictures sent from the iPhone provides good color and   I get good color when making copies.

Is this 'setup' problem??

Thanks for any help,  

Jim 

[DavidSMP · Accepted solution]

Hi @K2SZ,

Good Day.   Thank you for stopping by the HP forums. I reviewed the post for assistance regarding the printer printing only in grayscale.  I will be glad to assist you here. 🙂

Superb description and splendid diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with an accurate response, I would require more information regarding this.

• Did this happen after a software or windows update on the computer?

For now please follow steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...  to print also in color. Please look up all the options under  “Opening the print settings window”  and  “Color and black & white settings” Also please go through the rest of the document and it will help you a great deal.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[K2SZ]

Foind an box in setup that was "print in B&W only' ...........now unchecked.

Thanks, again

[DavidSMP]

Hi @K2SZ,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂