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HP8610 Missing Printhead - reinstalled - firmware update not applicable

HP8610 All in One printer Product A7F64A
Microsoft Windows 10 (64-bit)

Received a Missing Printhead message Error code 0XC19A0040

Uninstalled and reinstalled cartridges and printhead multiple times

followed instructions for power down & power up several times

 

Virtual support suggested Firmware update.

Downloaded Firmware updater - which found printer - clicked through to Firmware update

message says Firmware update Not Applicable

 

Now what can I try? 

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HP8610 Missing Printhead - reinstalled - firmware update not applicable

Also just performed the Hard Reset as recommended by Jeet_Singh although it was for a different cartridge problem.

No change - same "Printhead appears to be missing ..." message

 

See Jeet's message Perform a Hard reset on the printer

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HP8610 Missing Printhead - reinstalled - firmware update not applicable

Hi @JaneKray

 

Welcome to the HP Support Community. I'd be happy to help you with the Printhead error.

 

Please try these steps - HP Printers - Error Indicates Faulty Printhead

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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