05-03-2020 10:38 AM
Received a Missing Printhead message Error code 0XC19A0040
Uninstalled and reinstalled cartridges and printhead multiple times
followed instructions for power down & power up several times
Virtual support suggested Firmware update.
Downloaded Firmware updater - which found printer - clicked through to Firmware update
message says Firmware update Not Applicable
Now what can I try?
05-03-2020 11:41 AM
Also just performed the Hard Reset as recommended by Jeet_Singh although it was for a different cartridge problem.
No change - same "Printhead appears to be missing ..." message
See Jeet's message Perform a Hard reset on the printer
05-07-2020 09:50 AM
Welcome to the HP Support Community. I'd be happy to help you with the Printhead error.
Please try these steps - HP Printers - Error Indicates Faulty Printhead
If the issue still persists, I'd suggest you Contact HP in your region regarding this.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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