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HP Recommended
OfficeJet Pro 8710
macOS 10.13 High Sierra

Since installing  all (4) new HP Genuine 955XL cartridges in my HP8710 it only prints in B&W. I have reinstalled the drivers and printer and also HP Smart. Also removed and reseated the cartridges. Still no colour. Help!

1 REPLY 1
HP Recommended

@Wrighty111

 

I have gone through your Post and would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

Are you able to make Color Photocopies?

 

If you are facing issues making color photocopies, try cleaning the printhead

 

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

      NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
    • If the print quality is acceptable, touch Done.

You can refer to this Link: https://support.hp.com/in-en/document/c04955437

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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