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‎01-28-2020 06:36 AM

HP Recommended
Product: Officejet PRO 8718
Operating System: macOS 10.15 Catalina

Has a resolution been identified for the following thread? https://h30434.www3.hp.com/t5/Inkjet-Printing/8620-Randomly-Prints-a-Page-with-Just-One-Letter/td-p/...

 

My printer has worked well for some time, but now randomly prints a fresh piece of paper with the letter G (only) in the top right-hand corner. Is there a fix, please?

1 person had the same question
1 REPLY 1

‎01-30-2020 04:46 PM

HP Recommended

@TDC01

 

I have gone through your Post and would like to assist

 

I suggest we perform a Semi Full Reset and check if that helps

 

Since these steps are specific to your printer, I have sent you a private message with the instructions

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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