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‎07-31-2016 03:47 PM

HP Recommended
Product: HP Officejet Pro 8720
Operating System: Microsoft Windows 7 (64-bit)

The spec document states that his printer is capable of 1200dpi (hardware) scan resolution. When I use the scan dialog, I can only select up to 300dpi, even in a custom scan shortcut.

 

Is this printer actually scanning at 300 or 1200 dpi? or is this a play on ppi vs dpi?

 

I need to scan in the highest resolution possible because I ofter have to zoom scanned images for use in graphics programs.

 

Any info and suggestions will be apprecieated.

6 people had the same question
5 REPLIES 5

‎07-31-2016 08:26 PM

HP Recommended

Are you scanning from the front panel of the printer or from software on your PC?  If the former, try the latter.

 

To get the latest software for your printer, visit this: http://support.hp.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8720-All-in-One-Printer-series/7902...

I am employed by HP

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‎08-01-2016 09:39 AM

HP Recommended

Scan from software. When I tried to scan from the front panel, I still did not see anywhere to set resolution, only shortcuts.

 

I'm sure I'm missing something...

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‎08-01-2016 10:08 PM

HP Recommended

It may depend on the file type you are scanning to.  Have you chosen .jpg?  That would be my recommendation.

 

I am kinda out of ideas at this point, sorry.

I am employed by HP

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‎08-17-2017 04:37 AM

HP Recommended

Just in case anyone else is looking for the same answer, I just encountered the same problem.  Solution: If you choose document feeder as the source, your scan resolution is limited to 300dpi.  If you choose flatbed as the source, then you can go higher.

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‎01-30-2018 02:07 PM

HP Recommended

Using the scan software can select flatbed scan and "save as PDF" and select 600 ppi (that is the only thing I found so far)

1 person found this reply helpful
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