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‎02-05-2020 11:30 AM

HP Recommended
Product: HP 8730
Operating System: Microsoft Windows 10 (64-bit)

So I just contacted HP at the 800 number I was provided and they tried to convince me that the fact that my printer won't pull cardstock properly is a software issue and I needed to pay $200 to have a technician fix it.  I'm convinced it's a hardware problem and that the printer roller is dead.  Anyone else having this problem?  Beware of the HP service line...

2 REPLIES 2

‎02-05-2020 11:39 AM

HP Recommended

Is this a hardware problem?

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‎02-07-2020 02:37 PM

HP Recommended

@michdj Welcome to HP Community!

 

I understand that the HP 8730 printer is not pulling card stock.

 

Please let us know what is the size and weight of the cardstock.

 

Please see the following link for supported media for this printer. Use that media only.

 

Please refer to the below link for Print Driver Settings Guide. You have to check before printing the card.

 

https://support.hp.com/in-en/document/c02227495

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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