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cp3
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HPENVY5530 won't print on card

Envy 5530
macOS 10.15 Catalina

My Envy 5530 will no longer print on card. It keeps jamming

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HPENVY5530 won't print on card

Hi @cp3

 

Welcome to the HP Support Community. I'd be happy to assist you with the card printing issue. 

 

To better assist you - 

 

1) What's the application that you are trying to print from? 

2) What's the card type and size? Please refer to this document to know about the supported paper type and size. Paper-handling specifications > Supported cards

 

If the card is supported, please try these steps - 

 

Update your Mac. Refer to this document for steps -  How to update the software on your Mac

 

Update the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

 

You may refer to the print settings - HP Printers - Print Settings Guide (Mac)

 

Also, I'd suggest you check if you are able to print from a different device.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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