01-05-2020 02:40 AM
Welcome to the HP Support Community. I'd be happy to assist you with the card printing issue.
To better assist you -
1) What's the application that you are trying to print from?
2) What's the card type and size? Please refer to this document to know about the supported paper type and size. Paper-handling specifications > Supported cards
If the card is supported, please try these steps -
Update your Mac. Refer to this document for steps - How to update the software on your Mac
Update the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware
You may refer to the print settings - HP Printers - Print Settings Guide (Mac)
Also, I'd suggest you check if you are able to print from a different device.
Hope this helps! Keep me posted.
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Have a great day!
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