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- Printing Errors or Lights & Stuck Print Jobs
- HPEnvy 5644 connected but suddenly not printing from Windows...
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03-26-2020 04:20 AM
ENVY 5644 suddenly stopped printing this morning. All connections checked and good. Tried the off/on reset for laptop and printer.
Solved! Go to Solution.
Accepted Solutions
03-30-2020 11:16 AM
@TBB-HEAPEY, Welcome to HP Support Community!
To provide you with an accurate solution, I'd like to know the following-
How is the printer connected to the computer?
Is there any antivirus/security software installed on the computer?
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below:
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
😎 Click on the “Drivers” tab
9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Use this link to download and install the new driver. Configure the printer and try printing.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
03-30-2020 11:16 AM
@TBB-HEAPEY, Welcome to HP Support Community!
To provide you with an accurate solution, I'd like to know the following-
How is the printer connected to the computer?
Is there any antivirus/security software installed on the computer?
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below:
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
😎 Click on the “Drivers” tab
9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Use this link to download and install the new driver. Configure the printer and try printing.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
04-02-2020 10:55 AM
Not to worry we've got your back, let us take one step at a time.
To provide you with an accurate solution, I'd like to know the following-
- How is the printer connected to the computer?
- Is there any antivirus/security software installed on the computer?
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
Once you try this let me know what happens and we shall take it forward.
Thanks!
TEJ1602
I am an HP Employee
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