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‎04-04-2020 08:34 PM

HP Recommended
Product: Hp office jet 7612

I have a HP OfficeJet 7612 turned it on carriage jam air came up so I inspected for anything in the way to keep the carriage from being able to move and found what was blocking it in it’s a flat freezer plastic and when I googled the part number related itself to the head Something here is the part number please help me
cr769-40117

>ps-hi< h2

8 people had the same question
1 REPLY 1

‎04-09-2020 02:17 AM

HP Recommended

Hi @Bdemerson

Welcome to the HP Support Community. I'd be happy to assist you.

 

If you have a disassembled or broken part inside the printer, it is a hardware issue. Kindly follow the steps mentioned in this document to resolve a carriage jam issue.

If the issue persists, please contact our HP Support team for Service Option:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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