Have a HP Envy Printer 5055. Have issues with new black and color ink Cartridge.

[RuddyRed]

My black and color HP ink Cartridges were showing low on ink and to replace them.  I took them out and replaced them with a black in cartridge  (65) that I purchased last week and a color Ink cartridge (65) that i purchased months ago.  After I did that the printer read "cartridge problems, remove and reinstall".  It showed they were both empty when in fact the cartridges were not.  I had ink on my fingers from them.  I put the old black cartridge with the new color one and printer still would not work and then I tried the old color cartridge with the new black one and printer still would not work.  It is hard to believe that we got to Original HP ink cartridges at different times that are both defective.  The new color cartridge I bought months ago was in a pack of 2 (one of black & one of color).  I didn't need the color at that time.  So, I used the black ink cartridge from that pack and it worked fine.  We were printing fine until we ran low on ink.  Any suggestions would be appreciated before I try to return the cartridges.

Thank you.

[asmita6658 · Accepted solution]

Hi @RuddyRed

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RuddyRed]

ASmita6658,

Thank you for your response and bringing my issue to the attention of the appropriate team within HP.

I appreciate it.

RuddyRed