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‎05-03-2020 04:44 PM

HP Recommended
Product: Officejet Pro 8630
Operating System: Microsoft Windows 10 (64-bit)

After moving to a new location with a different wireless provider and router, I don't have permission to change the network setting to reflect the new environment. What's the secret key code sequence to get to the hidden lock/unlock screen. At one point a few years ago I set an admin password to the printer but I soon deactivated it.  Ever since, I haven't had thee ability to change any settings. Please advise. Thank you.

John (former HP employee)

1 person had the same question
2 REPLIES 2

‎05-04-2020 12:10 AM

HP Recommended

Somehow I got it to reset the network settings to factory default and was able to use the Wireless Setup Wizard to set it to the new network. However, I can not connect to Web Services as it's disabled. Help please.

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‎05-06-2020 11:25 AM

HP Recommended

Hi @JAPC1

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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