05-03-2020 04:44 PM
After moving to a new location with a different wireless provider and router, I don't have permission to change the network setting to reflect the new environment. What's the secret key code sequence to get to the hidden lock/unlock screen. At one point a few years ago I set an admin password to the printer but I soon deactivated it. Ever since, I haven't had thee ability to change any settings. Please advise. Thank you.
John (former HP employee)
05-04-2020 12:10 AM
Somehow I got it to reset the network settings to factory default and was able to use the Wireless Setup Wizard to set it to the new network. However, I can not connect to Web Services as it's disabled. Help please.
05-06-2020 11:25 AM
Welcome to the HP Support Community.
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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