cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 3
109
Flag Post
HP Recommended

Have an Officejet Pro 8630 and don't have permission to update to new wireless settings/router

Officejet Pro 8630
Microsoft Windows 10 (64-bit)

After moving to a new location with a different wireless provider and router, I don't have permission to change the network setting to reflect the new environment. What's the secret key code sequence to get to the hidden lock/unlock screen. At one point a few years ago I set an admin password to the printer but I soon deactivated it.  Ever since, I haven't had thee ability to change any settings. Please advise. Thank you.

John (former HP employee)

2 REPLIES 2
Highlighted
New member
2 1 0 0
Message 2 of 3
55
Flag Post
HP Recommended

Have an Officejet Pro 8630 and don't have permission to update to new wireless settings/router

Somehow I got it to reset the network settings to factory default and was able to use the Wireless Setup Wizard to set it to the new network. However, I can not connect to Web Services as it's disabled. Help please.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,916 12,917 1,247 1,443
Message 3 of 3
30
Flag Post
HP Recommended

Have an Officejet Pro 8630 and don't have permission to update to new wireless settings/router

Hi @JAPC1

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation