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Have to reboot printer everytime I print

HP pagewide Pro 447 dw
macOS 10.15 Catalina

My husband just bough a brand new Mac Book Pro  and is trying to print to an HP Pagewide Pro477dw MFP

Every time he prints, the printer goes offline and we cannot print again, unless we reboot the printer.  We have had this happen with 3 different HP Products and we cannot figure out what we are doing wrong.  We paid OfficeMax to come to the house and set up the printer for us and BAM same problem.  I am very frustrated right now and am in need of help!

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