cancel
Showing results for 
Search instead for 
Did you mean: 
Andrey13
New member
1 0 0 0
Message 1 of 2
43
Flag Post
HP Recommended

Hello. Printer HP Ink Tank 315 does not print black collor on the test print page.

Ink Tank 315
Microsoft Windows 7 (64-bit)

Hello. Printer HP Ink Tank 315 does not print black collor on the test print page. I did cleaning cartridge  using software HP but without good result. The printer on warranty period now. I purhased the printer in end of November. Could you give me advice what I should do to fix the mistake. The other collors (C  M  Y )are working good.

1 REPLY 1
HP Support Agent
HP Support Agent
19,557 19,546 1,293 1,958
Message 2 of 2
16
Flag Post
HP Recommended

Hello. Printer HP Ink Tank 315 does not print black collor on the test print page.

@Andrey13,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy in black?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-ink-tank-310-series/16180943/document/c05627782

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation