01-29-2020 11:22 AM
Hello. Printer HP Ink Tank 315 does not print black collor on the test print page. I did cleaning cartridge using software HP but without good result. The printer on warranty period now. I purhased the printer in end of November. Could you give me advice what I should do to fix the mistake. The other collors (C M Y )are working good.
01-31-2020 03:37 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not printing black.
Don’t worry, I assure you I will try my best to get this sorted.
Are you able to make a copy in black?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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