01-23-2020 10:02 PM - edited 01-23-2020 10:11 PM
I have followed various links and downloaded drivers, and still have not been able to set up my scanner. It says I need a WIA driver, but, nothing is working. Ità is very frustrating. am technically challenged, so I would appreciate simple directions.
Thanks for the help.
Solved! Go to Solution.
01-27-2020 05:10 PM
Welcome to HP support community.
Check Windows Image Acquisition settings
In Windows, search for and open View local services.
In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
Look at the Status and Startup Type values.
If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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