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Deb1113
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Help Setting up scanner

Desk jet 2655
Microsoft Windows 10 (32-bit)

I have followed various links and downloaded drivers, and still have not been able to set up my scanner. It says I need  a WIA driver, but, nothing is working. Ità is very frustrating. am technically challenged, so I would appreciate simple directions. 

 

Thanks for the help. 

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HP Support Agent
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Help Setting up scanner

@Deb1113

 

Welcome to HP support community.

 

Check Windows Image Acquisition settings

  1. In Windows, search for and open View local services.

  2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

  3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Deb1113
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Help Setting up scanner

Thanks for the response. I was actually able to figure it out myself.

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HP Support Agent
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Help Setting up scanner

@Deb1113

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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