07-18-2019 02:27 PM
This is long so please bear with me. MY hp Officejet 4632 has gone CRAZY!!! Listed are some of the problems I need help with. 1) It has all of a sudden quit pulling any paper through it except regular copy paper. Anything like cardstock or photo paper it won't pull through but gives me a "jam" message. 2) If I cancel a print job (and it will show it was cancelled and go back to the "home screen" on the printer, 5 minutes later it may start printing the same thing again even though my laptop may be turned off by then. 3) Even when it does print something right I get a "didn't print" error message a few minutes later saying that it DIDN'T print. 4) After #3 happens and it prints correctly and I turn my laptop off for a while (even if it's off 2-3 hours) when I turn it back on the printer will print the same thing again without me wanting to print. Sometimes this has happened 3-4 time a day.
When I run the print doctor app it says there is an update which I've done at least a dozen times and the only thing the update does is cause my printer to quit working by wi-fi for a few days and the only way I can print is to use a USB cable. I've run diagnostics and it says the printer and laptop are up to date and that all drivers are correct. This printer is only a few years old and I really don't want to have to buy another one so can anyone please help me???? As stated above I am just about ready to throw it out the window!!
07-19-2019 02:46 AM
Regarding 1 paper issues, it is very likely that you have worn or dirty paper rubber rollers so the printer can't pick a heavier paper that plain paper. And for the 2,3 and 4 that smells like a computer issue ( not the printer ) especially if you are using WIN10.