02-05-2020 12:16 PM
Hewlett-Packard - Enterprise WSD Multi-Function Printer, Other hardware - Null Print - HP ENVY 5530 series
Installation date: 12/15/2019 8:20 AM
Installation status: Failed
Error details: Code 80070490
Update type: Recommended
Hewlett-Packard Enterprise WSD Multi-Function Printer, Other hardware software update released in December, 2012
Help and Support:
02-07-2020 02:02 PM
Welcome to the HP Support Community. To assist you better,
Kindly describe the issue you are facing with the printer.
Are you trying to connect the printer to a wireless network?
Are you trying to install the printer on a computer?
Keep me posted for further assistance.
I am an HP Employee
02-07-2020 06:31 PM
I'm trying to scan from my printer to computer and I get an error message when I log in to.my laptop that says scan to computer is lost. I downloaded the phone app and i can print and scan from that device but not from my laptop. I had no problems before this on same laptop. I ran HP dr for scan and It can't find the driver. I'm trying to scan using my wireless network.
02-09-2020 08:36 AM
@micksis Greetings from the HP Community!
Uninstall the drivers using the below steps:
Press "Windows key" + "r" to get the "Run" window.
Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now check for issue resolution.
If the issue persists, unplug the USB cable from the printer (if present).
Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
Restart your computer.
Then, install the universal printer driver by clicking here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee