Hi, I got a new wireless router and my HP Officejet 4658 printer says it is not connected and won’t

[PaulineGil]

Solved. Spoke to a very helpful person on the phone. 

Hi, I got a new BT wireless router and my HP Officejet 4658 printer says it is not connected and won’t print. I connect by USB and don’t use the wireless option (I was never able to get the wireless to work and was okaywith that). I have uninstalled and re-installed the printer. Nothing I have tried will work. A chat bot was no help. I don't care that the printer is not in warranty. It seems like it has to be to get any kind of help. I just want to print from a printer that is working. I use HP instant ink.

Everytime I try to connect it says the server is busy or temporarily unavailable. 

[PaulineGil]

Why can I not talk to an actual human to get this fixed. I have a tonne of stuff to print and nothing I try will work. Do I need to go out today and buy a new printer just because I installed a new bt router??

[asmita6658]

Hi @PaulineGil

Welcome to the HP Support Community. 

To better assist you -

1) Are you using a dual band router? 

2) What's the operating system installed on the computer? 

While you respond to that, try these steps -

1) From the home screen of your printer control panel, touch the Wireless icon.
2) Touch the Setup icon .
3) Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4) From the printer control panel, touch ( Wireless ).
5) Touch ( Settings ).
6) Touch Wireless Setup Wizard.
7) Follow the display instructions to complete the setup.

If the issue still persists, refer to this document - HP Printers - Cannot Connect to Web Services

Hope this helps! Keep me posted. 

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