cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
4 1 0 0
Message 1 of 2
111
Flag Post
HP Recommended

Solved!

Horizontal Lines on Color Prints

OfficeJet 9025
macOS 10.15 Catalina

I have a three month old Officejet 9025 printer.  The black and white photo prints are quite nice.  All of the color prints, whether copying an original, printing a scanned print or printing a digital photo, have two or three think horizontal lines in approximately the same position on each print, no matter the size of the print

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
9,651 9,644 611 743
Message 2 of 2
62
Flag Post
HP Recommended

Solved!

Horizontal Lines on Color Prints

Hi @dstruck

Welcome to the HP Support Community. I understand the print quality of color printouts are not satisfactory. I'd be happy to assist you.

 

This seems like an issue with the color ink cartridge. Let us try these steps to resolve this issue:

 

Update the printer firmware

On the printer screen, go to Setup > Printer maintenance > Printer updates > Check now

Click here to know different methods of updating printer firmware.

 

Check the estimated ink levels

On the printer control panel, swipe down to open the Dashboard, and then touch the Ink Level Indicator icon  or .

Replace any low or empty ink cartridges.

 

Clean the printhead

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

    If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

    NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Print a Print Quality Diagnostic Page

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

  3. Check the color blocks for any issues.

For more info on resolving print quality issues, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation