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Anelson53546
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Horizontal lines on printouts after 3 cartridge cleanings, printhead alignment & a paper smear clean

Envy 5660

we've had the printer a while, so maybe time for a new one

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Horizontal lines on printouts after 3 cartridge cleanings, printhead alignment & a paper smear clean

@Anelson53546, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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