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‎05-07-2020 02:16 PM

HP Recommended
Product: HP Photo Envy 7855

My printer worked perfectly at first. Now the if I print something black, there are horizontal lines that appear. I've tried everything to fix it. Can someone please help?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2020 03:53 PM

HP Recommended

Have you tried all the steps in this link?

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Please mark the post that solves your issue as "Accept as Solution".
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View solution in original post

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5 REPLIES 5

‎05-07-2020 03:53 PM

HP Recommended

Have you tried all the steps in this link?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
1 person found this reply helpful
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‎05-10-2020 04:29 PM

HP Recommended

I did everything and it worked two days ago. I printed today and I'm back at square one.

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‎05-10-2020 06:23 PM

HP Recommended

You will need to replace the black cartridge.

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‎06-16-2020 03:52 PM

HP Recommended

Is that because its too old and hardly used, not because of the amount of ink left?

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‎06-16-2020 04:02 PM

HP Recommended

@Carlo15, inkjet printers need to be used at least once a week.

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