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Horizontal white stripes in color photos

Photosmart c309g
Microsoft Windows 10 (64-bit)

Colors show horizontal white stripes, no more solid uniform colors. Solid black is OK.
Does this indicate a clogged printhead?
Replace printhead? or other solution?


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Horizontal white stripes in color photos

Hi @Imprimer

Welcome to the HP Support Community. I'd be happy to assist you.


A clogged printhead could be one of the reasons. Let us try these steps to resolve this print quality issue:


Check estimated ink levels, Replace any low or empty ink cartridges

  1. Turn on the printer.

  2. From the Home screen on the printer control panel, touch the right arrow .

  3. Touch Ink Supplies.

Perform steps 4 and 5 from this document.


Hope this helps! Keep me posted. 


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