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Imprimer
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Message 1 of 2
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Horizontal white stripes in color photos

Photosmart c309g
Microsoft Windows 10 (64-bit)

Colors show horizontal white stripes, no more solid uniform colors. Solid black is OK.
Does this indicate a clogged printhead?
Replace printhead? or other solution?

Thanks.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Horizontal white stripes in color photos

Hi @Imprimer

Welcome to the HP Support Community. I'd be happy to assist you.

 

A clogged printhead could be one of the reasons. Let us try these steps to resolve this print quality issue:

 

Check estimated ink levels, Replace any low or empty ink cartridges

  1. Turn on the printer.

  2. From the Home screen on the printer control panel, touch the right arrow .

  3. Touch Ink Supplies.

Perform steps 4 and 5 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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