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Level 2
17 7 0 1
Message 1 of 3
188
Flag Post

Solved!

Horizontal white stripes when printing.

HP Recommended
HP Smart Tank 515 Wireless
Microsoft Windows 10 (64-bit)

The printer (it was connected to the electrical network) was idle for about 4-5 days. Today I printed a page and saw white lines. How do I solve the problem? The printer is new, not even a month old. Cleaning cartridges, performed 6 times! The ink level is high.

4rVdoRe.jpgH0RwnBY.jpg

https://imgur.com/4rVdoRe

https://imgur.com/H0RwnBY

 

UPD:

Another cleaning of the heads was performed in 3 stages, with a wait of about an hour after the last cleaning.

https://imgur.com/klRMoeW

2 REPLIES 2
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Author
Level 2
17 7 0 1
Message 2 of 3
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HP Recommended

I turned off the MFP with the button on the case and disconnected the power cable. I waited 24 hours. Almost nothing new.

Results:

 

scan of the printhead cleaning page (level 3)

https://imgur.com/9mqjYqa

 

Printing a test page:

 

Printing In 300 dpi - https://imgur.com/FAclsVm  (Zoom in and view the white lines)

Printing In 600 dpi - https://imgur.com/LXT9ttB (Zoom in and view the white lines)

Printing In 1200 dpi - https://imgur.com/NnvOX7P ( The white lines are not visible)

* printed documents were scanned at a resolution of 400 dpi.

 

0 Kudos
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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

Hi @FM_-1-

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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