cancel
Showing results for 
Search instead for 
Did you mean: 
eggs1
New member
2 1 0 0
Message 1 of 2
50
Flag Post
HP Recommended

How can I cancel a print job on my Direct -11-HP ENVY 7640 all in one printer? Every time I cancel t

How can I cancel a print job on my Direct -11-HP ENVY 7640 all in one printer? Every time I cancel the job, as soon as I turn on printer it starts printing the cancelled job again. This is very frustrating.

1 REPLY 1
Level 15
Level 15
23,815 23,596 2,044 7,474
Message 2 of 2
34
Flag Post
HP Recommended

How can I cancel a print job on my Direct -11-HP ENVY 7640 all in one printer? Every time I cancel t

@eggs1 

 

If the job is one you sent from the computer and if that job was submitted to the print queue, the "cancel" request from the printer might not have reached the job before it landed in Print Service.   Once the Print Service has control of the print job, you can pound on the printer cancel button all day and not be able to actually cancel a job sitting in the queue.

 

Consider

 

Cancel Print Job

 

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

 

The “cancel” button might be labeled as such or might present as a red on the printer control screen.

 

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

 

Once the job is turned over to the print service, cancel the job he print queue on the computer t

 

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

 

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

 

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

 

 

Print Queue / Print Service Reset

 

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

 

and / or

 

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

 

Short Version:  Stop print service, clear the print folder, Start print service

 

Details...

 

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

References

 

Print Jobs Stuck in Queue Troubleshooting

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7640 e-All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation