12-18-2019 01:12 PM
How can I cancel a print job on my Direct -11-HP ENVY 7640 all in one printer? Every time I cancel the job, as soon as I turn on printer it starts printing the cancelled job again. This is very frustrating.
12-18-2019 04:50 PM
If the job is one you sent from the computer and if that job was submitted to the print queue, the "cancel" request from the printer might not have reached the job before it landed in Print Service. Once the Print Service has control of the print job, you can pound on the printer cancel button all day and not be able to actually cancel a job sitting in the queue.
Cancel Print Job
If you catch the job quickly enough, print jobs can be cancelled on the printer.
The “cancel” button might be labeled as such or might present as a red X on the printer control screen.
NOTE: Where supported at all, it is normal for the “X” to show on the control panel only briefly.
Once the job is turned over to the print service, cancel the job he print queue on the computer t
Control Panel > icon view > Devices and Printers
Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel
Exact wording varies.
Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer
Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel
Exact wording varies.
Settings > Devices > Printers & Scanners > Click Open queue
Click (or Right-Click) on the job > Cancel
Settings > Devices > Right-Click Printers & Scanners > Pin to Start
Windows key > find the newly PINNED application tile Printers & Scanners
Move the application tile to a Tile Group that is easy to see and open quickly
Print Queue / Print Service Reset
The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".
and / or
If the current print job will not cancel or if a previous print job is stuck in the queue,
If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service
Short Version: Stop print service, clear the print folder, Start print service
Control Panel > icon view > Administrative Tools > Services
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS
Start Print Spooler Service
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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