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‎01-24-2020 10:18 AM - last edited on ‎01-24-2020 11:23 AM by Retired

HP Recommended

[16:35, 24/01/2020] Tim D. Wilkie: I have a 7740 under warranty. I have had a real problem with the print head /.. I have ben advised about this problem by Asmita from HP Tech Support. We have tried everything including 3 x printhead clean using HP Smart App and also 2x removing printhead and**edited / Product n° G5J38A / Firmware EDWINXPP1N002.1925.00
[16:39, 24/01/2020] Tim D. Wilkie: It doesn’t matter what has been done to try and rectify the issue but never has success. Akshay, who also assisted from Support, has said “You’ve already done the troubleshooting steps and I believe this is hardware related with respect to the printhead. I suggest you contact HP to obtain a repair/replacement...”

1 REPLY 1

‎01-24-2020 12:16 PM

HP Recommended

Hi,

Follow below form by providing your printer serial number, then you will be provided with the details to contact HP Support in the UK:

https://support.hp.com/gb-en/contact-hp/product/hp-officejet-pro-7740-wide-format-all-in-one-printer...

 

Shlomi



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