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TonvanDuren
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How can i remove a black line on the left side of the document, only on page 2 and further

HP envy 5010
Microsoft Windows 10 (64-bit)

Fout printen.png

 

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HP Support Agent
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How can i remove a black line on the left side of the document, only on page 2 and further

@TonvanDuren,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • Are you getting this line on all the documents or in one particular document?
  • From which application/software you are printing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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TonvanDuren
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How can i remove a black line on the left side of the document, only on page 2 and further

1. I get this line on all de documents

2. i am printing from word

3. not that i am aware off

4. yes i removed all the software from the printer and installed it again

 

Greetings Ton.

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How can i remove a black line on the left side of the document, only on page 2 and further

@TonvanDuren

 

Are you experiencing this while making a copy as well? Have you tried printing from a different device?

 

Let me know. 

Asmita
I am an HP Employee

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TonvanDuren
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How can i remove a black line on the left side of the document, only on page 2 and further

I don't experiencing this while making a copy! Also when I print from another device it is oke. Only when i use word/excel the line appears.

 

Ton.

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How can i remove a black line on the left side of the document, only on page 2 and further

@TonvanDuren,

 

I recommend you root uninstall the printer and then reinstall it and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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