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‎08-12-2019 10:19 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I, I got this new HP DeskJet 3755 All-in-One Printer.  While going through the setup, it tells me that I'm on a 5G network (which is correct) but tells me this printer only works on a 2.4G network so I need to change that before I can proceed.  I can't find where to do that.  Or are there any software updates?  drivers?  that help me get around this?  Thanks for any help you can provide.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2019 03:43 AM

HP Recommended

Hi

This is more of a Modem/Router (R/M) issue in my view.

 

EG:  My ISP provides a R/M that has BOTH 2.4 and 5.0 GHz WiFi bands.

WiFi band.png

 

However I cannot offer any real help as I do not know enough about your circumstances.

View solution in original post

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4 REPLIES 4

‎08-13-2019 02:18 AM

HP Recommended

Your printer supports 2,4G only, you will not be able to connect it to 5G, no update can help.




My profile on LinkedIn

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‎08-13-2019 03:43 AM

HP Recommended

Hi

This is more of a Modem/Router (R/M) issue in my view.

 

EG:  My ISP provides a R/M that has BOTH 2.4 and 5.0 GHz WiFi bands.

WiFi band.png

 

However I cannot offer any real help as I do not know enough about your circumstances.

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‎08-14-2019 11:06 AM

HP Recommended

This is exactly what it turned out to be.  Went thru Setup again this time choosing the 2.4 GHz network and all went well.  Thanks so much!

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‎08-15-2019 07:42 AM

HP Recommended

Prego.

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