How do I fix "incompatible printhead" problem? HP Photosmart Plus B210e

[VTDogNurse]

I have an HP Photosmart B210e printer, set up on wireless. The printer was working absolutely fine until.... the screen asked if I wished to update latest software, I pushed "yes", and then the message appeared --"Incompatible Printhead: The printhead installed is not intended for use in the printer"

I have turned the printer on & off, I have unplugged it, I have taken the printhead out & cleaned it.  I have rebooted the computer, I have unplugged the router & cable box and restarted them ... all to no avail. 

Please help me get my "update" off the printer and go back to printing like it was before. Thank you!

[KennyB3]

VTDogNurse,

After removing the cartridges and printhead, cleaning the copper contacts on the carriage, printhead, and ink cartridges then installing the printhead and ink cartridges, and resetting the printer we can see if this printhead has gone bad by replacing it with a spare.

To be sure, is the message appearing on the computer or the printer for the printhead or the cartridges?

Click here to see and use the Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads.  There are many ways to contact HP.  A good number to call is 1-800-474-6836.

[VTDogNurse]

Hi Kenneth,

To answer your question:

"To be sure, is the message appearing on the computer or the printer for the printhead or the cartridges?"

 The message appears on the screen of the printer.  I cannot get that message off the screen either; it won't let me back to a 'home' or menu place at all. 

I guess I am a little confused about the printhead not being compatible after I did the software update; I had printed something before then and all was working well.  Is the new software just not recognizing the printhead as a valid one?

Thanks so much,

Ami

[KennyB3]

The new software update itself shouldn't cause the printhead to become incompatible with the printer.

With the message coming up on the printer, see the solutions in this document here to be sure we haven't missed anything.

[swhite44]

You can shove your KUDOS Kenneth, what a useless answer!
Which goes with the useless printer.

Mine also had no change, prihthead is original, and suddenly it is incompatible.

If you had any sense you would realise this is a problem with your printer or software,

and not a matter of buying a SPARE printhead to test it.

Good way to sell more useless products eh?

Such a crappy printer, 60 euro to buy but the ink cartridges cost twice that, and then it stops working after printing a few dozen pages. Shame on you.

[flyke]

I have almoste the exact same problem. I installed new original HP cartridges in my printer and printed 4 test documents te be sure everything was working ok. All 4 documents printed without any problem.

I turned off my printer, moved it to another room, connected it and turned it on again and then I got the message of incompatible print head on the printer itself (in my case hp photosmart b110).

It is impossible to return to a menu inside the printer, and impossible to fix. So my printer is now useless.

I have restarted the printer several times, I have disconnected the power for more than 30 seconds, I have cleand the printhead, and contacts very carefully several times as it is described in the hp support how its supposed to be done.

But nothing helps to remove this error.

HP, Please tell me exactly how it comes that a perfectly fine working printhead is suddenly supposedly incompatible merely by moving the printer to another room. Do not under any circomstance tell me to clean or replace the printerhead.