12-18-2019 11:29 AM
How do I fix this god **bleep** "false paper jam" error? HP has already admitted it's a sensor problem.
12-20-2019 03:45 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are getting a paper jam error.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your Printer?
If you have already contacted support and they have informed you that the issue is with the paper sensor then I recommend you contact support again and check the available service options for your printer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee