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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2012 05:11 PM

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I am printing wirelessly from my hp pavilion laptop to my hp laserjet 2550n printer. Everything comes out black and white. I can't print colour. I can test print on printer and it comes out in colour.  The windows printer test page prints but where it says Colour support it says NO. How do i change this to yes.

26 REPLIES 26

‎02-22-2012 06:22 AM

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Hi pepgus, 

 

This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links. 

 

http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support 

 

http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413 

I am an HP employee.

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‎03-22-2012 04:14 PM

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Hi pcwizard: I have an issue with my HP PSC 1610 All-in-one printer....i can't get the color to print as it did print before but now it has stopped printing color....I have set all my settings and have gone through the properties items and this issues isn't resolved...

 

Do you have any other suggestions? Or is my printer just had it's days of printing in color? LOL

 

Please Help this stressed out individual....Thanks ahead

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‎03-22-2012 11:10 PM - last edited on ‎04-19-2016 09:15 AM by HP Administrator

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Hi patriciarose7,

 

Follow the steps in the document below.

 

http://support.hp.com/us-en/document/c00317950

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‎03-25-2012 11:39 AM

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I have done this and still no color????
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‎03-25-2012 12:01 PM

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Hi patriciarose7, 

 

Is the cartridge New HP OEM or remanufactured?

 

Have you installed another cartridge into the printer?

 

What happens if you print self test report?

 

Print a self-test report:

  1. Press Setup until Print Report appears, and then press OK.
  2. Self-Test Report appears, and then press OK.
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‎05-09-2012 10:19 AM

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still no color?
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‎05-09-2012 10:24 AM

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I have printed out a Print Report and it's all in black....what now?
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‎05-09-2012 10:37 AM

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Hi patriciarose7, 

 

Is the cartridge New HP OEM or remanufactured?

 

Have you installed another cartridge into the printer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎05-09-2012 10:46 AM

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the color cartridge was a new one ...it's an HP 95 and there's still have ink left in it.
I took it out and seen that there's a build up around the outside of the silver middle plate? I wonder if this could be the problem...I used a plastic paper clip to remove the ink build-up and then put it back into the slot and it still doesn't work....Now have I maybe damaged the copper lining ? if so I will then have to get a new cartridge but really don't want to if maybe the there's something else wrong? Please help if you can.
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