How do I get out of single cartridge mode? I cannot print in color even tho I have a color ca...

[flinttx]

I have the same problem with an Officejet 4630 and need to know how to reset my printer. Any help is appreciated.

[Riddle_Decipher · Accepted solution]

@flinttx

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the printer is stuck in single cartridge mode and you need help resetting the device,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

• Have you attempted a hard reset to fix the issue?
• Does the copier work fine?
• Did you print a test page to check if that works?

While you respond to that, here's what you need to do:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, check this:

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Bloodygood]

Why did you answer in a private message to someones question when customers are told to look here for answers? Make answers public or else what good is this site?

[Mimi-70_]

I need help with my printer cartridge. Purchased HP ENVY PHOTO Printer 7855 about a year ago.  Have been using black cartridge and printing without any problems.  Just installed color cartridge and will NOT print as it states that I need to use SET up cartridges to use.  I unstalled Color  cartridge, still not work.  I unplugge printer, waited a couple of minutes, replugged and will still not work. Please help.  Very frustrated.